Return and Exchange Policies - Bondage Gear Authority

Our customers and their satisfaction is very important to us. We guarantee that our products are high quality and free of defects. However due to the personal nature of our items, Health Department Regulations do not allow us to resell most returned items, Therefore. we cannot accept returns unless the item is defective.

If an item is defective, we will replace it with the same item. Some items allow for custom sizing, If the item you receive is not properly sized according to the sizing you provided, we will replace it with the proper sized item.

All return packages must be sent to us via U.S. Mail or UPS (we suggest insuring it for your protection). We are not responsible for returns sent uninsured if we do not receive the item returned.

If you have a problem with the order you received, please contact our customer service department via the below. It is our commitment to try and make every customer..... a satisfied customer. We are glad to help you in any way we can.

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All Models 18 Years of Age or Older.
No Submissives or Slaves were harmed during the producing of this website
All Product sold as novelty only. Seller assumes no liability.